Government / Public Services
Public Service Platforms
At the Municipality of Mendiolaza, the work involved citizen-facing digital initiatives in a public-sector context.
The case focuses on applying UX and product principles to public services, organizational needs, and communication with non-technical teams.
Project Overview
The municipality needed digital initiatives for citizen-facing services. The work required translating organizational needs into clearer service experiences.
My Role
I worked as Strategic Planning Director, applying UX and product principles to public-service structure, planning, and communication with non-technical teams.
The Challenge
The main challenge was making digital-service decisions clear enough for both public needs and internal organizational realities.
Design Process
I started by understanding the services and organizational needs involved. Then I translated those needs into clearer digital structures and communication models. Finally, I supported the work through practical product and UX principles.
Solution
The solution focused on clearer citizen-facing service flows, better internal understanding of UX decisions, and more practical digital-service structure.
Depth
What was complex about Municipality of Mendiolaza, and what I helped clarify.
- Citizen-facing services had to support public needs and organizational constraints.
- Non-technical teams needed clear ways to understand product and UX decisions.
- The work had to stay practical inside a public-sector environment.
- How UX and product principles could support citizen-facing services.
- Which organizational needs should become clearer digital service flows.
- How to communicate product decisions in a non-technical context.
Helped create clearer public-service experiences and a more understandable structure for digital initiatives.
Solution visuals
Screens and visual references from Municipality of Mendiolaza.
Design highlights
What changed in the experience.
Citizen-facing service structure
Non-technical communication
UX and product principles
Clearer digital initiatives
Outcome
The work improved the clarity of citizen-facing digital initiatives without claiming numeric impact.
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